Privacy policy

Effective date: October 2025

Oral Connect (“we,” “us,” “our”) is an AI-powered CRM platform designed for dental clinics to manage patient leads, automate communication, and streamline workflows.

We are committed to protecting your privacy and complying with applicable data-protection laws, including the UK GDPR and EU GDPR.

1. Information We Collect

Account Data: Name, email, clinic details, billing information.
Usage Data: Activity logs, IP addresses, browser type, device info.
Patient Lead Data: Information provided by your clinic, including name, contact details, and appointment records as entered into the CRM.
Call and Message Data: VoIP call metadata, transcripts, and AI-generated summaries for quality assurance and workflow automation.

2. How We Use Your Data

To provide and improve the Oral Connect platform.
To enable AI lead scoring and recommendations.
To support communication and appointment automation.
To comply with legal and regulatory requirements (HIPAA and GDPR where applicable).

3. Legal Basis for Processing

We process data under legitimate interest (for service delivery and analytics), contractual obligation (user accounts and billing), and consent (where required).

4. Data Retention

Data is retained for the duration of your subscription and deleted or anonymized within 90 days after account closure, unless a longer retention is required by law. If a user requests deletion of their data, we will process the request and permanently delete or anonymize the data in accordance with our retention policy and applicable laws.

5. Data Security

Encrypted storage (AES-256).
2FA login and role-based access control.
Regular security audits and GDPR compliance monitoring.

6. Your Rights

Users have the right to access, correct, delete, and port their data. Requests can be made via hello@oralconnect.co.uk

7. Third Party Integrations

Oral Connect integrates with trusted third-party tools (e.g., VoIP providers and marketing platforms). Each partner is GDPR-compliant and bound by data-processing agreements.

8. Contact

For privacy inquiries or to exercise your rights, please contact:
hello@oralconnect.co.uk
Oral Connect Ltd, London, United Kingdom